Privacy Policy: Instant Reno
Last Updated: 5th February 2026
Instant Reno (ABN 57 877 857 054 ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, hold, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, uploading photos, or submitting your details to receive an AI estimate, you consent to the terms of this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services—specifically, to generate renovation estimates and connect you with relevant contractors.
Types of information we collect:
Identity Data: Your name.
Contact Data: Your email address, phone number, and residential address (or the address of the property to be renovated).
Renovation Data: Photos of your property (e.g., kitchen, bathroom, backyard), descriptions of your renovation goals, and your budget estimates.
Technical Data: Internet Protocol (IP) address, browser type, and version (collected automatically when you use our website).
How we collect this information: We collect this information directly from you when you:
Fill out our online forms or "Get an Estimate" tools.
Upload photos of your property to our platform.
Communicate with us via email or phone.
2. Use of Personal Information
We use your personal information for the following primary purposes:
To provide the AI Estimate: Using your provided photos and descriptions to generate a preliminary cost estimate for your renovation.
To create a "Lead Package": Compiling your renovation details, photos, and contact information into a profile that can be reviewed by contractors.
To connect you with Contractors: Facilitating the introduction between you and renovation contractors who are capable of undertaking your project.
Communication: Sending you the estimate, updates, or requesting further information.
3. Disclosure of Personal Information (Sharing with Contractors)
This is a core part of our service. By submitting your details and agreeing to this policy, you expressly consent to us disclosing your personal information to third-party renovation contractors ("Contractors").
How we share: We may sell, license, or provide your "Lead Package" (which includes your name, contact details, property photos, and renovation requirements) to Contractors who wish to purchase this lead to offer you a quote or service.
Who we share with: We disclose your information only to Contractors who have registered with us or whom we have identified as relevant to your specific renovation needs.
Third-Party Tools: We may use third-party service providers (e.g., AI processing tools, cloud storage, CRM systems like Make.com or Google Sheets) to process your data. These providers are only authorised to use your information to perform their specific functions for us.
4. Storage and Security
We hold your personal information electronically in secure systems, including cloud storage providers which may be located in Australia or overseas. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure servers and restricted access for our internal staff.
However, as the internet is not entirely secure, we cannot guarantee the security of any information you transmit to us online.
5. Direct Marketing
By providing your contact details, you agree that:
We may contact you regarding your estimate and our services.
Contractors who purchase your Lead Package may contact you directly (via phone or email) to discuss your renovation project and provide quotes.
You may opt-out of receiving marketing materials from us at any time by contacting us or using the unsubscribe link in our emails. However, once your details have been passed to a Contractor, you will need to contact that Contractor directly if you wish to stop receiving communications from them.
6. Access and Correction
You have the right to access the personal information we hold about you and to request that we correct it if it is inaccurate, out of date, or incomplete. To make a request, please contact our Privacy Officer using the details below. We may require you to verify your identity before processing your request.
7. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us using the details below. We take privacy complaints seriously and will respond to you within a reasonable timeframe. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Business Name: Instant Reno
Email: support@InstantReno.com.au